Policies & Disclaimers

Privacy Policy

Ensuring your privacy is paramount to us. This Privacy Notice sets out your rights and answers any queries you may have about the personal data that you share with us. For any queries or concerns not addressed here, please feel free to write to us at contact@thepangaea.cloud.

We collect and process personal data about you when you interact with us through any means of communication, including our website, email, telephone, and when you purchase services from us. The personal data we may collect and process include the following:
  • Contact information, such as name, e-mail ID, telephone and fax numbers, mailing address, geographic location, and other demographic information
  • Billing information, such as credit card number, bank account number, and billing address
  • Manuscript files or other documents containing data related to your research, which you entrust us for availing our services
  • Information you choose to make available to us as part of your user profile
  • Testimonials for our services that you avail, which may contain your Personal Data, such as name, photograph, institutional affiliation, etc.
We will use Personal Data, including without limitation, to
  • Deliver the services, product, or information requested by you.
  • Send you communication related to our services and products, where you have given consent.
  • Respond to service requests, questions, complaints, and concerns.
  • Use your testimonials for our marketing campaigns, including displaying it on our website.
  • Send you requested information about the Services.
  • Respond to customer service requests, questions, complaints, and concerns
What are your RIGHTS in relation to your personal data?
  • You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, or by contacting us.
  • Where you have provided consent for the use of your personal data, you can withdraw that consent at any time.
  • If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
  • In some circumstances, you can ask us to erase your personal data (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for us to use your personal data; (c) if you object to the use of your personal data and we do not have a good reason to continue using it; or (d) if we have not handled your personal data in accordance with our obligations.
DATA CONFIDENTIALITY - Confidentiality refers to limiting information access and disclosure to authorized users and preventing access by or disclosure to unauthorized ones.
  • We, at Pangaea, fully understand and respect the confidentiality of research. We guarantee that all your documents are completely secure with us and are only accessible to employees of Pangaea on a need-to-know basis.
  • We never disclose your details and work to anyone except the editors handling your manuscript.
  • All the employees handling your documents have signed confidentiality agreements and will not disclose any client information, personal or otherwise, to anyone outside Pangaea.
  • On request, we are willing to sign a confidentiality agreement with customers on a case-to-case basis.
  • We delete all your files from our system, once the payments have been made.
We may update our Privacy Policy from time to time. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.